Serendipity

Sometimes it's defined as a "lucky accident." I tend to think of it as the Universe working/playing with me.

For example:  Today two different clients were unable to meet with me as planned. And I had two great, unplanned client meetings as a result.

I discovered the first schedule failure as I was driving to an 11:00am meeting. I called to ask if we were doing lunch at a nearby restaurant or if we were just meeting at their site. "Oh, you didn't get the message that the owner will be out this week, and we're not meeting?" After profuse apologies from the messenger, we agreed to meet sometime next week.

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As I took an exit to head back to the office, my cell phone buzzed at me. Once I got back on the highway, I saw that I had a voicemail that was a few hours old. "Par for the course," I first thought, then smiled as I decided to take a more positive outlook.

Turns out it was a client returning my call from last week. "Sorry I've been busy," his recorded voice said, "I know it's last minute, but do you think we could meet at 11:00 today? We can do lunch." I checked the time and rerouted. We had a great meeting that covered strategic marketing, their ideal client, and brainstormed some ways for them to get their extremely happy, current customers to become referral evangelists.

At 12:55 I realized that I needed to jump on my bike and get downtown for a 1:00-3:00 meeting with another client. (I had switched transportation modes at the office). I zipped downtown, and entered the hallway of the client, breathing a bit hard, to find...a darkened office. I called one of the two owners - "Oh, we didn't have any client appointments on the calendar and had a very busy weekend, so we decided to take the day off." After some more apologies, I began biking back to the office.

On the way, I detoured to a cool, old house another one of our clients has converted into a very comfortable office and pressed the bell. No one answered. Although I wasn't sure if anyone was in or not, I took a chance and went around the block to the rear entrance. After another great meeting catching up with this client, I managed to beat a thunderstorm back to our office.

All in all, a great day doing what I love - helping business owners succeed.

Had I chosen to get angry and mope on my way back to the office after the first (or the second) cancellation, I know the day would not have been as successful.

Chris Hutchinson, CEO

Chris Hutchinson, CEO

Isn't it interesting how powerful the attitude can be in turning around disappointment and failure?

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Chris Hutchinson

As CEO of Trebuchet Group, Chris Hutchinson thrives working with clients and his team to improve organizational clarity, teamwork, and leadership impact.

After years of building Legos® and tree houses around the world, Chris earned his Mechanical Engineering degree and followed that with an MBA. His experiences in the military and the business world taught him great leadership can be learned, and everyone is in some way a leader.

Clients and peers describe him as an inspirational catalyst for positive change. He is the author of Ripple - A Field Manual for Leadership That Works.

Chris and his wife live, garden, and bike in Fort Collins, Colorado, and have four children. He has an unrequited love affair with brownies.